Hayba Pte Ltd (UEN: 202343357E)

Effective Date: [20 February 2025]

At Hayba Pte Ltd, we strive to provide the best quality products and services to our valued customers. If you are not fully satisfied with your purchase, we are here to help.

1. Return & Refund Policy for Food & Beverages

Due to the perishable nature of our food and beverage products, we have a strict 1-day return policy from the date of purchase.

Eligibility for Returns & Refunds:

1. Damaged or Defective Products – If you receive a damaged, expired, or defective item, please contact us within 1 day of purchase.
2. Incorrect Order – If you receive the wrong item, we will arrange for an exchange or refund.
3. Quality Concerns – If the product does not meet the expected quality standards, we will assess the situation and provide a resolution accordingly.

Conditions for Returns:

• The item must be unused, unopened, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Requests made after 1 day from purchase will not be eligible for a refund or return.

Non-Returnable & Non-Refundable Items:

• Items that have been consumed, opened, or tampered with.
• Change of mind or personal preference.
• Orders that were placed incorrectly by the customer.
• Items that have been improperly stored after purchase.

2. How to Request a Return or Refund

To initiate a return or refund, please contact us within 1 day of your purchase via:

📞 Contact Number: (+65) 8078 0209
📧 Email: info@ahlan.hayba.sg

Please provide the following details:

• Full Name
• Order Number
• Reason for Return or Refund
• Photo Proof (if applicable)

Our team will review your request and respond within 1-2 business days.

3. Refund Process

• Approved refunds will be processed within 7 business days to your original payment method.
• For credit card payments, it may take additional time for the refund to reflect in your account.
• Refunds for cash payments may be provided via bank transfer or store credit.

4. Exchange Policy

If you wish to exchange an item, please return the original product (meeting our return conditions), and we will arrange for a replacement of the same value.

5. Contact Us

We would love to hear from you! If you have any questions about our refund and return policy, reach out to us at:

📍 Office Address:
63 Ubi Road 1, #02-49 Oxley Bizhub, Singapore 408728

📞 Phone: (+65) 8078 0209
📧 Email: info@ahlan.hayba.sg

🌐 Follow Us:
📸 Instagram: @ahlan.hayba.sg
📘 Facebook: HAYBA
🎵 TikTok: @ahlan.hayba.sg

This policy applies to all purchases made through Hayba Pte Ltd and is subject to change at any time without prior notice.

Thank you for shopping with Hayba Pte Ltd! 😊